How long is the delivery time for the items I ordered?
1-3 working days from receipt of payment, or from receipt of the order confirmation for purchase on account (Germany only), unless stated separately for the individual article.

Which countries do you ship to, and what are the shipping costs?
Germany - free shipping
Netherlands - free shipping
Belgium - free shipping
Austria - free shipping

What is the minimum order value for the ROSNER online shop?
The minimum order value is 20,-- €. Orders below the minimum order value cannot be processed.

Is there any information on repeat orders for individual articles?
No, please contact our hotline or send us an e-mail for more detailed information on the availability of individual items. Our contact details are: ROSNER hotline: 09191 / 83 457; E-Mail:

Is partial delivery automatic?
Yes. If not all products are in stock, ROSNER is entitled to cancel the missing articles and partially deliver the goods that are in stock. Any payments made shall be reimbursed to the customer without delay.

Is the return of my ordered items free of charge for me?
You have the right to cancel this contract within fourteen days without giving reasons and to return the goods free of charge to the ROSNER online shop. More information on the right of cancellation can be found in our General Terms and Conditions (GTC).

Can I exchange my goods?
Unfortunately, an automatic exchange is not possible. Please reorder the desired article from the ROSNER online shop.


If so, please contact us!

Online shop customer service
Mo-Fr: 08:00 am until 8:00 pm
Sa: 09:00 am - 1:00 pm

Tel. 09191 / 83 457