I placed an order in the ROSNER online shop.
Once you have placed an order in the ROSNER online shop, you will receive an order confirmation by e-mail. If you have not received a confirmation e-mail within 30 minutes of placing your order, please contact customer service: ROSNER hotline: 09191 / 83 457; E-Mail: service@rosner.de If you do not receive an order confirmation, please also check your spam filter for incoming e-mails.

Are my order and the return shipping free of charge?
Delivery and returns are of course free of charge and uncomplicated for you. For returns within Germany, please use the enclosed return label. You can create and print out the return label for returns from the Netherlands, Belgium and Austria in the service area under RETURNS INTERNATIONAL. Please enclose the goods return slip with your return and hand the package over to DHL (branch, parcel shop or packing station). You will receive a receipt from DHL. There are no costs for you. Delivery and return are naturally free of charge and uncomplicated. In your package you will find a return note and return label. When returning the goods, please affix the sticker and deliver the parcel to your DHL branch. You will receive a receipt from DHL. You incur no costs.

Where can I try on your products?
You can order our goods from the ROSNER online shop and try them on comfortably at home. You have the right to cancel your order within fourteen days without giving reasons, and to return the goods free of charge to the ROSNER online shop. Further information on the right of cancellation can be found in our General General Terms and Conditions (GTC).

In addition, you can also use the ROSNER Retail Locator to find a retailer near you who stocks ROSNER products.
Retail Locator CLICK HERE >


What advantages come with registering in the ROSNER online shop?
Registration gives you numerous advantages, including access to an individual area of the shop with information that is visible only to you.

Advantages at a glance: Delivery Address Book - Your individual delivery address book saves you the time-consuming task of entering a complete billing and delivery address each time you place an order. In addition to your primary delivery address, you can also enter additional addresses and easily call them up for each new order. Order overview - With a personal order overview, you can call up a detailed list of all the orders you have placed in the past. You can access this overview in your account under Order Overview by clicking on the "Display" button. Notepad - As a registered customer you have access to a personal notepad, on which to save and delete items of interest.

How do I get a new password?
You can create a new password at any time under the menu item "Forgot Password".

I want to change my password. How does it work?
In your account area you can change your personal password for the ROSNER online shop at any time, or request a new one.

I registered for the ROSNER online shop, but my password does not work. What should I do?
If your entered password does not work, please create a new password under the menu item "Forgot Password". If unexpected problems occur during registration, please contact us. Our contact details are: ROSNER hotline: 09191 / 83 457; E-Mail: service@rosner.de


Which browsers are supported in which versions?
To be able to use all functionalities of the ROSNER online shop optimally, you should use one of the following browsers in its current version:
• Chrome
• Internet Explorer (min. version 8, we recommend version 9)
• Mozilla Firefox
• Opera
• Safari

It is also recommended for security reasons to use the latest versions of your browser.

Why do I have to activate cookies and JavaScript?
Among other things, cookies are needed for your shopping cart and logging in. Using JavaScript allows us to provide you with a modern and comfortable online shopping experience. Some firewalls, anti-virus programs or other security tools may block cookies and/or JavaScript, please check the appropriate settings if problems occur.


Please contact us!
Online shop Customer Service
Mo-Fr: 08:00 am until 8:00 pm
Sa: 09:00 am - 1:00 pm
Tel. 09191 / 83 457
E-Mail: service@rosner.de